Refund & Return Policy

*Refund and Return Policy:*

*Returns:*
1. We want you to be completely satisfied with your purchase. If for any reason you are not happy with your customized gift, please contact us within 14 days of receiving your order to initiate a return.

2. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

3. Customized or personalized items are non-returnable unless there is a defect or error on our part. Please ensure all details provided for customization are accurate when placing your order.

4. To initiate a return, please contact us at [insert contact email or phone number] with your order number and reason for return. We will provide you with further instructions on how to return the item.

5. Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

*Refunds:*
1. If your return is approved, we will initiate a refund to your original method of payment. Please note that shipping costs are non-refundable.

2. Depending on your payment method, it may take some time for the refund to be processed and for the credit to appear in your account.

3. If your refund is not received within a reasonable timeframe, please contact your bank or credit card company for further assistance.

*Damaged or Defective Items:*
1. In the rare event that your item arrives damaged or defective, please contact us immediately with photos of the item and packaging. We will work with you to resolve the issue promptly.

2. We may request that the damaged item be returned to us for inspection or provide further instructions on how to proceed with a replacement or refun